Webinar: Your Money, Your Goals 2020 Cohort Application — consumerfinance.gov

By | September 8, 2019


>>Coordinator: Welcome and thank you for standing
by. At this time all participants are in a listen-only
mode. At the end of today’s presentation, we will
conduct a question-and-answer session. To ask a question over the phone line, please
press Star 1. Today’s conference is being recorded. If you have any objections, you may disconnect
at this time. I would now like to turn the meeting over
to Davida Farrar. You may begin.>>Davida Farrar: Great, thank you so much. Welcome, everyone and thank you for joining
us today. My name is Davida Farrar and I am the Acting
Deputy Assistant Director in the Office of Community Affairs at the Consumer Financial
Protection Bureau. We are holding today’s call for organizations
that are considering applying for the 2020 Your Money, Your Goals cohort. Being a member of the cohort gives you access
to training and technical assistance to help you integrate Your Money, Your Goals into
your organization’s day-to-day work. Our goal for today’s webinar is to help potential
applicants understand the Your Money, Your Goals suite of financial empowerment resources
and learn about what participation in the cohort entails. We’ll also be talking about what we consider
to be features of a strong application for being part of the cohort. In particular, we’ll talk about the portion
of the application in which your organization has the opportunity to describe in detail
how you plan to integrate Your Money, Your Goals into the work of frontline staff with
the people you serve. Before we move on, I am required to tell you
that this is not financial or legal advice. It is a presentation to describe the application
and cohort process and respond to questions. Before we get into the details about Your
Money, Your Goals, I’d like to briefly give background on the Bureau and the Office of
Community Affairs. As many of you know, the Consumer Financial
Protection Bureau or CFPB’s mission is to regulate the offering and provision of consumer
financial products or services under the federal consumer financial laws. And to educate and empower consumers to make
better informed, financial decisions. The way we often describe the education and
empowerment portion of the mission is that we are working to create opportunities for
people to make choices about money to better reach their own life goals. Our team on this webinar represents the Office
of Community Affairs at the Bureau. We focus on serving a wide variety of populations
who may lack full affordable access to financial services including people with low to moderate
incomes, those with low wealth and people who are in other ways financially excluded
or vulnerable. In addition to the Your Money, Your Goals
materials, the CFPB has a variety of programs to educate and empower consumers including
programs focused on specific audiences. And I’ll just take a minute to give a brief
overview of those programs. We have an annual tax time savings initiative
which is aimed at helping low income consumers save all or a portion of their tax refund
during the tax preparation season. Tax time savings uses a similar training cohort
structure as Your Money, Your Goals but is for groups operating volunteer income tax
assistance sites. Other current areas of focus for us right
now include Start Small, Save Up which is an initiative focused on increasing opportunities
for people to save and empowering them to build emergency and long term savings. Our financial capability work with youth employment
programs, our focus on credit and visibility in which we are helping local communities
that are looking to start credit building initiatives. And reduce the number of residents who are
credit invisible. I also just want to take a minute to mention
some of the other Bureau offices that focus on specific populations that may be relevant
to your work. These include the Office of Financial Protection
for Older Americans, the Office of Servicemember Affairs, our Office of Financial Education
which produces an array of materials including for children and families and a section for
students. If you’re interested in resources from any
of these offices, you can find their resources and mailing list sign-ups on consumerfinance.gov
under the practitioner resources tab. Next, I’d like to introduce Patty Avery who
leads the Your Money, Your Goals program. She is going to introduce the other members
of our team and provide background on the program and an overview of the Your Money,
Your Goals suite of resources and materials. Patty, please go ahead.>>Patty Avery: Great, thank you Davida. And before I begin I’d like to introduce other
– the other members of our team who are with us today on the call. Mary Griffin is the Senior Advisor in our
office and she leads our work, or Your Money, Your Goals work with reentry. And Jill Wheeler is with us as well and she
focuses on special populations. You may have noticed in the chatbox, we’d
love to hear where you’re from. So please feel free to enter your city, state
and organization in the chat section as we go along. I want to begin by giving you some background
on the Bureau’s work that led to the cohort opportunity. The ultimate goal of the training cohort and
our CFPB resources is to improve people’s financial well-being. Financial well-being describes the condition
in which a person can fully meet their current and ongoing obligations. That they can feel secure in their financial
future and that they’re able to make choices that allow them to enjoy life. It is determined by the extent to which people
feel that they have control over their day-to-day and month-to-month finances, that they have
the capacity to absorb a financial shock. It is determined as well by whether they feel
are on track to meet their financial goals and whether they have the financial freedom
to make the choices that can allow them to enjoy life. Following a rigorous research effort to develop
a consumer-driven definition of financial well-being, the CFPB developed and tested
a set of questions, a scale to measure financial well-being. The scale is designed to allow practitioners
and researchers to accurately and consistently quantify and therefore observe something that
isn’t directly observable. The extent to which someone’s financial situation
and the financial capability that they have developed provide them with security and freedom
of choice. You can find information on financial well-being
and on the scale at consumerfinance.gov under practitioner resources, and we have information
as well in the Your Money, Your Goals implementation guide. So Your Money, Your Goals is – has grown into
a suite of resources. After many years of creating these financial
empowerment resources and approaches to bringing these resources to economically vulnerable
consumers, the Bureau refined our theory of change. In short, the Bureau is seeking to work with
trusted intermediary organizations to help them use Your Money, Your Goals financial
empowerment resources with the people they serve. We created Your Money, Your Goals to reach
consumers by empowering those who serve them; frontline, nonprofit or tribal services staff,
community volunteers, staff and legal aid organizations and faith-based organizations
and financial institutions as well. By providing people like you with high quality
information, the staff and volunteers can have the tools and resources they need to
start the financial conversation with people they already serve. These resources are designed to help consumers
along the path to financial well-being. Financial empowerment combines personal financial
literacy knowledge and the ability to apply the knowledge. Examples include understanding how to use
cash flow to make ends meet, tracking and reducing consumer debt, pulling and fixing
credit reports, protecting identity, getting banked and more. Your organizations and programs do many important
things to reach program and client outcomes. Those may include economic self-sufficiency,
financial independence, safe and affordable housing, job skill building and placement
and much more. Financial empowerment can be an important
part of your strategy for reaching and sustaining those outcomes. If your organization doesn’t include a financial
empowerment component yet, consider including one. If your organization already implements some
form of saving, asset building, financial education, financial coaching and programming,
consider adding Your Money, Your Goals into your suite program activities. Over the years, Your Money, Your Goals has
developed into a suite of materials and resources. So what makes the Your Money, Your Goals approach
unique? First and foremost, it’s the breadth of information
contained in the toolkit and are other materials. These materials are designed specifically
for economically vulnerable populations and for use in one-on-one conversation. Our training materials are available to you
in PowerPoint so that as you build your own training, you’re able to choose the slides
you want and leave the rest. The toolkit is now available in English, Spanish
and Chinese. All of our materials are available to order
for free in hard copy and also available for download. The toolkit, for example, contained 43 tools
and handouts that are available as individual, fillable PDFs. These downloadable tools are screen readable
and can auto calculate for you. So for example, if you’re helping someone
track their income it will sum up week by week the income that’s coming in. And in the same way if they’re tracking spending,
you no longer have to take out a calculator and add everything up for them. The toolkit itself covers a variety of topics. Think of it not as a curriculum, but as a
toolbox of various hands-on tools and handouts that you can use. The topics in the toolkit include goals, setting
financial goals, saving especially building emergency savings, tracking and managing income
and spending, and then seaming it together in a cash flow budget. We take a cash flow approach to budgeting
because it isn’t just about making the numbers add up a month at a time. A lot depends for the people we serve on the
timing of their income and expenses. And sometimes they need to take a step back
and look at how to bring that into balance too. We look at debt and credit, financial services,
choosing products that work for people and consumer protection. We also have a set of companion guides that
are focused on the unique needs of three special populations. We have focus on native communities for tribal
services and communities, focus on reentry for individuals who are engaged with the justice
system and focus on people with disabilities that is designed to empower the disability
community. As we’ve deployed these materials in the field
over the last six years, we’ve trained nearly 30,000 intermediaries to use Your Money, Your
Goals. That translates now to more than 1 million
people who’ve been served with the toolkit and materials. We’ve reached all 50 states, DC, and three
territories. We worked with large systems, large organizations
such as United Way, Catholic Charities, Community Action and statewide systems. The diversity of Your Money, Your Goals adopters
include social services, legal aid, tribal, disability services providers, Head Start,
workforce, housing programs, financial institutions and more. We believe that equipping frontline staff
with Your Money, Your Goals can help empower them to address their own financial challenges
and then in turn more effectively support the people they serve. The Bureau’s goal is to bring Your Money,
Your Goals to as many frontline staff and economically vulnerable consumers as possible. This is why the program is built on a train-the-trainer
model in which the Bureau trains selected members of your staff who then train others
within your organization and among your partners should you chose to do that. Many of the organizations that have worked
with us have used it as a platform for providing their community partners and forming an umbrella
in which staff from more than just their own organization are trained. So we’d invite you to consider thinking not
just about your own organization but whether there are ways that you could partner with
other organizations in your community, your state or your region and take a leadership
role in convening these trainers to bring your goals frontline staff and volunteers. So now Jill will walk you through the application.>>Jill Wheeler: Thank you Patty. This is Jill Wheeler. I will get into the details of the cohort
experience and application, and I know many of you may have specific questions. We will have a question and answer session
in just a few minutes. We do hope to share this information after
the webinar as well. I want to give a brief overview of the cohort
experience, and then I’ll jump into the details of the cohort application. For participants who are looking online, you
may want to pull up the application itself at consumerfinance.gov. You can hover over the practitioner resources
tab and look for the Your Money, Your Goals program at the bottom right-hand side of the
menu. This year will be our sixth national cohort. We expect to select 40 organizations from
across the country and we plan to serve groups with different capacities and approaches,
some with extensive experience on financial empowerment and some newer to integrating
these activities into the program. We want to be very clear. This is not a grant or contract or funding
opportunity, but it’s a training and technical assistance opportunity. Although the cohort members will not receive
funds, they will receive significant training, technical assistance and customized advice
and materials to integrate into their ongoing work. I want to talk briefly about what a typical
cohort engagement looks like. We normally begin the process once the groups
are selected with a series of orientation and planning calls. These are between the Bureau staff and some
specialized contractors and typically a couple members from the participating cohort member
organization. These calls are used to get to know the details
of how you work and look more closely into what tools and training experiences will be
most helpful and useful for your organization. This leads into the key feature which is a
train-the-trainer event. It is typically a full-day training session
in person or in some special cases depending on the needs of the organization can be done
by a webinar. It’s typically held at the site of the cohort
partner or a site they use for training. And in that session we do a detailed training
day jumping into the toolkit, the different companion guides that are specialized tools
that are most relevant to the people that you serve. After that training session, the train-the-trainer
session, we will have some continued work, either a workshop or series of calls, to more
deeply plan to integrate that training into your organization’s work. The people who were trained at that initial
training session will then go on to lead sessions of their own to train frontline staff, volunteers
or other partner organizations. One important piece of this process is a pre-and
post-survey that measures the knowledge and confidence in sharing, discussing the financial
topics and referring people, answering questions, and using that information in the daily work. We – once the trainers go on to train others,
we’ll have them do a pre-and post-survey at each training session and look at the tracking
information like are you better able to discuss financial topics with the people you serve? Do you feel more confident in knowing where
to turn to help answer questions? So through this process the Bureau will provide
that key train-the-trainer event for staff members or partners to help your organization,
staff and partners become trainers. We will supply the hard copies of all of the
relevant educational tools which often includes the toolkit. It’s available in English, Spanish and Chinese,
the other customized companion guides if you’re serving special populations and the colorful
booklets that can be used one-on-one with the people you serve. We’ll provide through the Bureau staff and
contractors training technical assistance on integrating the resources and training
into your work after the primary training session happens. And we do have coordination calls throughout
the year for cohort participants. We want to clear about what we expect from
partners and the partner responsibilities and the process. We look for a deep commitment to integrating
financial empowerment in ongoing work. We want to see how this increased financial
capability will help achieve the goals and outcomes that your organization services support
as part of your core mission and ongoing work. We look for staff capacity and we expect the
partners to dedicate staff time to the training process itself. And then to the survey collection and to the
ongoing training and integration throughout your activities and in your work with other
partners in the community. Ultimately, we do expect the staff members
who are trained to use the toolkit with clients so that staff, volunteers and others are taking
these tools and resources out to serve low income or economically vulnerable people. Again, we’ll reemphasize that commitment to
collecting and returning the training surveys. We often see substantial improvements in terms
of confidence of people being able to discuss the financial topics with people they serve. We think these will both helpful to you and
your work and these are also very important for us to collect data to tell the story about
how Your Money, Your Goals is used and the value of these tools. Now I will jump into the details of the application
itself. I know many of you have questions. And want to reiterate that first of all you
do have plenty of time to complete the application. It’s not due until Friday, September 6. It’s a fairly short and straightforward application
that you can complete online. You’ll fill out the PDF form, save it, and
then email a copy to the email inbox [email protected] Throughout the process if you have specific
questions, you can direct them to that email address. Be sure to attach the required documents that
are listed at the end of the application which we’ll review as well. You’ll see that the core body of the application
focuses on three pages of questions. They’re all designed to help us understand
how your organization would bring these financial empowerment resources to the consumers that
you serve. We want to encourage you to make a couple
key elements shine through in your answers. Really help us to understand how these financial
education tools connect to your ongoing client and program outcomes. We want to understand if they’re related to
activities that you’re undertaking currently or new initiatives. It’s also very important to work with your
leaders, program managers and key staff to really pull out and then describe in the application
how you expect to integrate these tools into your program outcomes and work with clients. Getting into the details of Question 1, we
ask for basic organizational information and when you list a phone number of email, please
be sure to list a number that will be relevant even if there are staff changes. So we encourage you to list a main organization
phone line rather than a direct personal line. We ask you to explain your mission and vision. And it’s important if you – if the connection
to financial empowerment is not obvious in the way the mission and vision is stated,
please help to weave in either here or throughout the application how it does connect to your
mission. Section 3, Question 3 looks at the geographic
service area and populations that you serve. Please be sure to keep in mind that, don’t
assume readers will know the details about your city, county or area. So it’s very helpful to get – give a bit of
context. Some organizations may be very specific in
terms of the age groups, demographic groups or others they serve. Others may serve a very broad area throughout
many counties or across a state. Please help us to understand who you serve
and any – highlight any special populations that may have a unique need or that are a
focus of your work. For example, we mentioned our companion guides
focusing on the reentry and justice involved community, people with disabilities, and native
communities. If you serve any of these groups or other
groups that would use customized specific materials, please make sure to highlight them
in that area. In moving on to Question 4. We ask you to describe your understanding
of and commitment to this project’s goals. And we really appreciate the time of – for
those of you who are on this call to really understand the process and the commitment
and are involved in the program. Please, you can describe in terms of what
you learned and what your organization will commit and what you will received in the context
of your work. For example, you might describe the types
of people or staff members who would be trained and tell us how they would go on to train
others and collect surveys from those groups. In Section 5, we ask you to tell us how the
organization operates. You can describe how you interact with the
people you serve. For example, do you meet one-on-one with clients
or in group settings? Do people return often and see the same person
or do they have contact across multiple departments? What are key touchpoints and how would they
connect to the financial empowerment tools? And you may want to mention how you connect
with other community partners. And as Patty mentioned, you may want to consider
whether your organization could be an umbrella to host a group of local or regional partners
to host other trainers or if would you want to partner with others in your area. In Section 6, we ask you to describe your
organization’s capacity to undertake the project. Here it’s important to recognize that succeeding
as a cohort member involves significant effort and commitment within the organization and
across the participants and partners. Whoever is writing your application, we encourage
them to make sure your leadership is on board and informed about the process. Make sure there’s a clear point of contact
and we encourage a couple people to be involved so in case of staff transition, we can be
sure there’s continuity in follow up in the program. We’ve seen in the past the partners who have
received the greatest benefit from participation come when there’s a deep commitment across
the organization to the goals stated in the application. And that key decision makers are brought in
early on with a contact and backup person to continue the activities during transitions
and changes in the life of an organization. You’ll see in section, Questions 7 through
10, these get into the numbers on people trained. And in Question 7 we looked at how many trainers
will be trained in that initial session. These may be very formal trainers with that
title or role in the large organizations and in smaller or different types of organizations
they may be much more informal. They don’t always see themselves as trainers
but are often leaders or mentors in sharing information with other staff and other peers. Question 8 looks at the number of workshops
that you’ll have. Those are the follow-on events to train other
frontline staff or volunteers. They might be long or full or part-day sessions
or they might be short lunchtime sessions that are focused on a more particular topic. Question 9 looks at how many people will actually
be trained as those trainers and go onto share the information with others. Some may train large numbers of peers or staff
members or volunteers. Others may focus on just a small number. But we really want to understand the impact
of numbers across the program experience. And Question 10 gets to ultimately how many
clients will be reached with these educational tools and information. And this really reflects the integration into
your ongoing daily work. Question 11 just reiterates that commitment
to administer and return the surveys which we take seriously. And again, it really helps us to understand
and tell our story of how the resources are used. Finally just to reiterate before we move onto
the questions, once you’ve completed the online PDF form, you should email it to the [email protected]
inbox. Be sure to include the elements that are required
and if you can’t include them at that time, please include in the email cover letter a
note to explain why. But we do ask that all applicants submit in
addition to the main application, their annual report, IRS form 990, the most recent financial
audit, the organization’s accessibility policy, and nondiscrimination policy. So now I’d like to open it up to questions
and turn it back over to Patty Avery to lead the Q&A session.>>Patty Avery: Great, thank you, Jill. Thanks so much for that overview of the application. So if you’d like to ask a question, just hit
Star 1 and the operator will open your line for questions. While we’re waiting, I do see a question has
come in, in the chat about character limits in the narrative section. There are not. You can type. The fields expand. If you run into challenges with that, don’t
hesitate to attach a Word document with the answers if you run into a challenge getting
the form to accept everything you want to include.>>Mary Griffin: Patty we had two questions. One was, can we use the curriculum and obtain
material if we are not part of the cohort? Absolutely. They’re all free. On our Web site the easiest way to get to
is just to google Your Money, Your Goals. And the second question was someone asked
how many staff will this training support. That really depends on the organizations and
the individuals trained. As we said, a key component of this training
is the train-the-trainer. And that’s what we provide. And we found, others can jump in, but we found
that it works best if it’s basically under 40 or 50. But again, it depends on who the individuals
are in the room. Those people will be expected to do the subsequent
trainings once they’re trained during the train-the-trainer, the subsequent trainings
of staff or volunteers at your organization. And those trainings, those direct to frontline
can be much larger. That’s where you can invite more easily invite
other organizations. But again, it all depends on capacity, comfort
and what’s available.>>Patty Avery: Great, operator do we have
any? Oh, I see another question about a monthly
report or quarterly report that we need. We have in the past through our contractor
asked that organizations submit monthly reports on how many people have been trained and that
gives them the opportunity to gather all the surveys and just upload them once a month
at a minimum. The cohort will run from January of 2020 through
December of 2020.>>Mary Griffin: Apologies, I put the wrong
– shows my history. I put the wrong web address. I put consumerfinance.org. It should be consumerfinance.gov. Apologies for that. Again, the easiest way is for Google Your
Money, Your Goals. How long does the cohort run?>>Patty Avery: Through calendar year, beginning
– it’s the full calendar year 2020.>>Mary Griffin: Okay.>>Patty Avery: And operator do we have any…>>Coordinator: Yes we have ->>Patty Avery: … verbal questions?>>Coordinator: Yes, we have a question from
Bill Hess. Your line is open.>>Bill Hess: Hi. I lead a family service organization, network
organization that services – can provide services throughout the state of Connecticut. In submitting the application, do we talk
about the network as a whole? Or how do we define or describe some of our
member organizations? Because they would be the organization staff
trained to train others to use this curriculum within their client base throughout the state.>>Patty Avery: Bill, I think you’ve answered
your question. You referred to it as a network. And so I would suggest that you give a description
to the partners in your network. And…>>Bill Hess: Okay.>>Patty Avery: … the breadth of services
they provide and even their geographic locations, clarity around the populations that they serve. And then talking about how to envision getting
trainers together to be trained and ensuring that they’re pushing it out through their
own organizations.>>Bill Hess: Okay great, thanks.>>Coordinator: Our next question is from Lisa. Your line is open.>>Lisa: Hi, I have two questions for you. Okay so let me, I want to make sure I’m understanding
this correctly. This cohort is basically you would be training
one trainer to train other trainers to teach the financial literacy? Is that the way I’m understanding this?>>Patty Avery: We generally train groups of
trainers. So for an example, I’ll give you an example. Last, week before last I was out in California
and trained a community action organization. And so they had identified their own staff
that they wanted to take on the role of trainer in disseminating the toolkit within their
different teams and their own organization. But then they also invited community partners
to send people who would do the same. So we work with an organization. The organization identifies who within the
their own team will take the responsibility for training and equipping other staff or
volunteers to use the materials. So we would work with a group of trainers
who have been identified. And those train the trainers can be delivered
depending on the organization either in person or by webinar. Because certainly if it’s a statewide network
or a regional network it’s sometimes more convenient for them to have the training delivered
via webinar.>>Lisa: Okay, because the reason I’m asking. I’m with the United Way in Marshall Henry
County and I already use all of your tools, everything, the workbooks and everything. And I’m basically trying to find someone to
train me. So I’m better equipped to provide this, the
workshops we provide here because we provide – I mean right now I’m at 178 people. I just started workshops and I just need a
little bit more training.>>Patty Avery: Oh that’s great.>>Lisa: So I will have 40 – pardon me?>>Patty Avery: Are you in Louisiana?>>Lisa: No, I’m in Virginia.>>Patty Avery: Oh, Virginia, okay.>>Lisa: Yes, I won’t have 20 – it’ll only
be me that really needs the training. So that’s why I’m kind of I’m being selfish
I guess.>>Patty Avery: Okay. Well we will have – there are other ways to
engage with the program besides part of the cohort. During the year we will have open train-the-trainer
webinars that you can join.>>Lisa: Okay.>>Patty Avery: And if you’ll send us an email
to the Your Money, Your Goals box we may have contact with other organizations in your area
that have experience and may be able to help you out as well.>>Lisa: Great, so just shoot you my information
on [email protected]?>>Patty Avery: Yes.>>Lisa: Okay, that’s it. That’s all I needed. Thank you very much.>>Patty Avery: Okay, thanks.>>Coordinator: Our next question is from Kenneth. Your line is open.>>Kenneth: Hello, I have questions about the
additional documents that are on page 6 of the application form. Specifically the (unintelligible) annual report
and not an official audit. And we would have report submitted annual
to the State of Massachusetts, the grant that they give us, but not a, not what I would
call an annual report. Should we substitute those? Or just explain that we don’t have some of
the requirements.>>Patty Avery: Yes, just explain what you
don’t have and why and what you feel is the substitute for that.>>Kenneth: Excellent, thank you.>>Coordinator: Our next question is from Suzanne
Evans. Your line is open.>>Suzanne Evans: Hi. I’m pretty sure my organization participated
in this before, but we’ve gone through a lot of transition. Is it possible to apply again to be a part
of this?>>Patty Avery: Yes.>>Suzanne Evans: Okay, cool. Thank you. That’s it.>>Coordinator: Our next question is from Karine
Lincoln. Your line is open.>>Karine Lincoln: Hi, can you hear me okay?>>Patty Avery: Yes.>>Karine Lincoln: Hello. Oh, okay. So I wanted to understand the requirements
or the expectation for the deep commitment. I know that the cohort is once a year from
January to December, but on a day-to-day basis or on a week or monthly basis. What is the expected commitment for somebody’s
time commitment into the cohort? I mean I’m trying – I guess I’m asking is
it something that is done full time? Is it 20 hours a week? Is it expected to be two days a week? Just so I get an understanding of what that
deep commitment piece was.>>Patty Avery: Wow, that’s a really good question. I think I want to open that up to my teammates
as well and your experience. I think obviously planning for your training
and getting your training set up is pretty work intensive. Once you’ve hit the rhythm of seeing those
trainers begin to carry out their month – their trainings, excuse me, then the time that would
be involved would be in those, in that touching base. And submitting the surveys and other forms
back to us. We do offer, you know, as you’re going through
the process on the front end before your planning the training technical assistance starts to
help you identify that. So, you know, a good portion of time, a number
of weekly or biweekly calls are generally involved to get your training set up. And then following the training, we’ll be
checking in to see if you need assistance in implementation if there are questions that
you’re trainers are surfacing. If you have deeper questions around how to
integrate it into your day-to-day activities. So a lot of it depends on you, frankly, on
what you bring to it. I would say once you’re past the initial training,
Jill, Mary, what would you estimate as a weekly time commitment from the POC?>>Mary Griffin: I think that when you’re in
full stride, I don’t know, anywhere between 5, 10 hours a week. But it really, the amount of time you put
in is how much you want to integrate it into your organization. So if you want to have more trainings and
you want to have your staff use it more, then what you might do is you might have two or
three lunchtime trainings a week or something like that to kind of keep people engaged and
involved. In terms of what we – our interaction with
you, if it also depends on like the surveys tend to be a big pain so how good are your
staff at responding to your emails is a little bit of it. And only you know that. But I’d say full stride, go at least 5, 10,
minimum 5, 10 hours a week during that time. Just to stay on top of everything and communicate
with folks.>>Karine Lincoln: And these – so before you
get to full stride, I’m just trying to get an idea like if, you know, when it comes to
assigning responsibility. So before you get to full stride, so when
you’re starting to work through the beginning of the process, how long – how much time do
you estimate that one person will be dedicating?>>Woman: Does it have to be one person?>>Karine Lincoln: Or how much time period
that this process is going to require on a weekly basis on a monthly basis?>>Patty Avery: Well I think if you think about
if your organization has ever hosted a day-long training event or a day-long conference, how
much staff time is engaged in that. You would be thinking through who you’re inviting. You may be meeting with organizational leadership
to get buy-in, to invite those key people to the training. So that may require time. The logistical side, planning your training
location. We don’t provide the training location that’s
incumbent on the host organization to do that. So identifying your training location. Determining if you’re planning to provide
lunch or have people go out for lunch if you’re doing an in-person training. So I think if you think through the number
of hours that you might invest in planning a staff day, I think that could be a good
guideline for you.>>Karine Lincoln: Okay. I had a second question. Is that okay? Can I go ahead?>>Patty Avery: Sure.>>Karine Lincoln: If there are two legal aid
organizations apply together, oh no. So can two legal aid organizations apply together
and if so, are they both allowed into the cohort or is just one of them allowed into
the cohort if it’s approved?>>Mary Griffin: So are you saying two legal
aid organizations that work together in the same location, the same city?>>Woman: Same building.>>Karine Lincoln: Yes.>>Mary Griffin: Oh, same building, yes. Well we would love for you to provide like
a joint or decide between yourselves who’s going to lead it. But it really – you would be treated kind
of as both in the cohort. It might be easier if only one organization
did it. So we only review one 990 and we only, you
know, review that. But if you can tell us that you’re going to
be working with another legal aid in the same location which is going to give you broader
reach. And that would be great.>>Patty Avery: And both organizations would
receive technical assistance to help put wheels on it day-to-day. You know, the cohort experience doesn’t stop
with your train-the-trainer. We – our team will be here for you throughout
the year to answer any questions that arise and help you think through ways to even deepen
or expand your reach.>>Katiana Mazar: I have a question. I’m with Karine also. My name is Katiana Mazar. I just want to ask a question about the surveys. Will those – the surveys being provided to
staff that we are training? Or will they be provided to the community
partners or clients that we’re assisting? And who’s creating them? Do we need to create the surveys? And how often do we need to submit the surveys
to get those we’re training?>>Patty Avery: The surveys that the Bureau
has created are only for staff or volunteers that you train. We don’t have surveys for clients and then
in terms of the frequency of submission, our contractors have generally suggested that
partners return the surveys once a month. You can return them after each training of
staff or volunteers if you care to. Some organizations like to do that. Others just prefer to receive the surveys
back from the trainers and submit them all at once, once a month.>>Katiana Mazar: Okay, last question. Is it a minimum of one training a month?>>Patty Avery: We don’t set a minimum or maximum. We – the one parameter is that we offer the
foundational train-the-trainer either in person or by webinar. Sometimes the technical assistance may involve
a refresher webinar if there’s a portion of the content that your trainers have determined
that they want more background on. But obviously part of what we look for, the
reason we settled on the train-the-trainer model is that potential for multiplication. For that group of trainers to then equip other
staff and volunteers to use Your Money, Your Goals with the people that they serve. So we don’t set a minimum requirement on that. We’ve seen just by way of scale in the field
test that we did in 2013, we worked with 26 organizations around the country that identified
trainers. And over a period of four months, they reached
1400 frontline staff and volunteers. So the key to the multiplication is identifying
the right people to be those trainers and ambassadors for the material to help put it
in the hands of frontline staff and help them strategically identify the tools that are
most relevant to their work and then begin to use it with the people they serve.>>Katiana Mazar: Thank you.>>Coordinator: Our next question is from Amanda
Anoche. Your line is open.>>Amanda Anoche: Hello? Can you hear me? Oh, hey. So again, my name is Amanda and I’m calling
from Connecticut. Now our organization or the Connecticut Association
for Human Services, we actually have incorporated all of your materials if not all of them,
the majority of it within our financial counseling or financial coaching our workshops. We have a financial literacy workshop series. Basically it’s – it covers 11 different concepts. And within those we also give out the goodies
that you guys have on your Web site. Now my question is as an organization that’s
already fully utilizing your site, I have not received training. So I’m interested in training. We are small. So it would only be one person attending that
training. Just as a cost-effective, you know, perspective,
would I be on my own? Or would I be put into another organization’s
training? Or how would that work?>>Patty Avery: We have in the past sometimes
bundled together organizations that only intend to train one or two people into one group
for a webinar train-the-trainer. That way you’re able to get some real-time
training from our contractors. I think that we can, you know, I referred
to the fact that we’ll be having at least once during the year an open webinar train-the-trainer
that you could attend. And depending upon the applications that we
may receive, if there’s another organization there, you may be able to join in their training.>>Amanda Anoche: Okay, that would great. I’d actually like to learn and be there physically
so I can hear other stories of what’s going on. And how they’re approaching certain shared
issues if possible. So that would be great, okay.>>Patty Avery: I think Bill who had the first
question is also from Connecticut. So ->>Amanda Anoche: Yes, Bill can you write in
your organization’s name? Sorry. And let’s see, my next question. So you had mentioned surveys. Will the surveys be just basically for us
as individuals and participants of the training, the train-the-trainer to I don’t know evaluate
you? Or the CFPB or would it be survey sheets that
we can take back -that correspond to the toolkit?>>Patty Avery: The surveys that we use are
specifically for workshops in which staff and volunteers receive training from the people
who participate in the train-the-trainer that we offer.>>Amanda Anoche: Okay.>>Patty Avery: So if for example, you were
trained and then you went and offered training to a local social or human services organization
or a faith community who would then use it with people that they’re serving. Then the people in your workshop would fill
in those surveys. The surveys are not for clients or consumers. So if you do workshops that are direct to
the public, you wouldn’t use those surveys. They’re not designed for that purpose.>>Amanda Anoche: Okay. Got you. Is it possible for me to speak to any of you
one-on-one after this call?>>Patty Avery: Sure if you would care to send
an email to the email box then we can reach back out to you and schedule time.>>Amanda Anoche: Okay, awesome. The reason I ask is because at the end of
our workshop, so we have taken the FDIC Money Smart curriculum. We’ve modified it to communities that we serve
here in Connecticut. And off of that, our in-house evaluator had
created statistic data points that were put into a survey. So my question would be like basically if
our survey would suffice or if there’s any wiggle room around that?>>Patty Avery: Sure, we’d be happy to speak
with you offline about it.>>Amanda Anoche: Okay.>>Patty Avery: Shoot us an email and one of
us will reach out to you.>>Amanda Anoche: Awesome, my portal is closed. So just send the email, the webinar portal>>Patty Avery: Oh, well it’s [email protected]>>Amanda Anoche: Okay, got you. Awesome, thank you.>>Coordinator: Our next question is from Stacy
Ball. Your line is open.>>Stacy Ball: Good afternoon. My question is related to organizations that
may have already received the training in my region. Does that exclude us from applying if you’re
already recently done something in a particular area?>>Patty Avery: No. We’re always looking for opportunities to
deepen the experience. Depending on the number of applications we
receive, you know, it’s hard to say at this point which organizations would make it into
the cohort. But we may, if the organization, for example,
weren’t identified to be part of the cohort this year, we may be able to connect you to
an organization that has received the train-the-trainer. And they can then help you get started.>>Stacy Ball: Okay, then I have one follow-up
question. It may have been answered before, but I didn’t
hear a response. In terms of the application on the narrative
sections, are there character limitations?>>Patty Avery: No. And I do know that in the past some people
have had difficulty getting the form to accept everything depending on the version of Adobe
that they have. If you run into a challenge with that, just
attach a Word document with your full answers.>>Stacy Ball: Okay, thank you so much.>>Coordinator: Our next question is from Bill
Hess. Your line is open.>>Bill Hess: Okay, this isn’t a question. But it’s a response to Amanda from the Connecticut
Association of Human Services. I will be in touch to see or to talk with
you about joining our application as a trainee.>>Patty Avery: Great, thank you Bill. That’s very kind of you.>>Bill Hess: You’re welcome.>>Patty Avery: Do we have any other questions?>>Coordinator: Yes, one moment please for
our next question.>>Jill Wheeler: Patty, there was a question
in the chat about the impact of numbers relative to population density looking at, you know,
smaller numbers in rural areas or urban density. Do you want to address that issue?>>Patty Avery: Actually, why don’t you, if
you don’t mind?>>Jill Wheeler: Sure. Well we really would like to serve a wide
variety of populations and we certainly recognize there are differences in just the numbers
based on rural areas, other different factors. So I think we don’t have any special proportion
of numbers or we want to have other – a diverse pool of cohort members in many different aspects. So we encourage groups from all different
areas serving different groups to apply. So there’s no specific limit or expectation
around the numbers served.>>Coordinator: And our next question is from
Mara. Your line is open.>>Mara: Hi, there. I just want to kind of check-in and ask if
what our vision is for implementing some training with this material is lining up with what
I’m hearing. Because I think along with some of the other
questions asked. I’m kind of hearing some clarifying questions
around the train-the-trainer model. And so our vision is there’s two to three
of us identified that are going to be working with those material to, kind of, tailor it
to localized needs. And then implement trainings. But it’s to train frontline staff, but then
use it with clients not necessarily train those staff to be trainers in their agencies.So
am I understanding that clearly that the cohort is really designed around that model to identify
other potential staff members as trainers in the communities to go out and do that? Instead of a training that is more geared
around training the frontline staff. Can you just clarify that just a little bit
more for me?>>Patty Avery: Sure, I think in the first
part of your statement you really summarized the goal. In your case, you’ve identified two or three
people who would train staff.>>Mara: Yes.>>Patty Avery: That’s definitely the model,
the train-the-trainer model. Now you may want to consider inviting other
community partners who could send other potential trainers to be trained along with you to then
equip their own staff. But that’s the model. That is definitely the model. (Unintelligible).>>Mara: Okay, so it’s not the training geared
towards – I’m sorry. Go ahead.>>Patty Avery: Yes, so the training that we
offer is geared toward equipping people who then train other staff or volunteers to use
the toolkit, use the tools and handouts with the people they serve.>>Mara: Okay. Train people who then train their staff to
use the materials for clients.>>Patty Avery: Yes.>>Mara: Okay. And so okay so I think I’m understanding because
our vision is we have trainers identified who are going to just train the frontline
staff to use it with our clients. So I think we’re missing the piece of training
other trainers to then use with our staff. There’s like a – that additional piece that
our vision doesn’t include.>>Patty Avery: No well ->>Mara: What I’m understanding from your model.>>Patty Avery: Let me take a step back.>>Mara: Okay.>>Patty Avery: When you talked about training
the people you’ve identified from your own organization as trainers, that’s the train-the-trainer.>>Mara: Okay, and that’s only two or three
of us. So I think what I’m hearing across the board
here a couple people asked. I heard some statewide network questions which
sounded more like a regional extension of trying to get in those people to then be training
people in their localized communities across the regions or their network across the state. This is more maybe along the lines of what
someone mentioned there might be just one person or maybe two people. And that’s what we are. We’re kind of just two to three identified
here to kind of take this material on. And then train staff from like our housing
supportive programs or our family support networks or to then be using with our clients. So we’re not training those individuals to
be trainers for the material.>>Patty Avery: And that’s fine. You know your organization. You know your capacity. You know, you’d be ill-served to create a
plan that isn’t one that can work for you. So complete your application with the plan
that you envision, and you see how it works and why it works.>>Mara: Okay.>>Mary Griffin: And just – so just to clarify,
the training and maybe it’s clear but the training we would provide that training to
the three you just mentioned. And that would be the focus whether it’s just
the three of you or whether we group people together. But that’s where we would focus on training
you and from there you can train others and work with frontline – who work with clients.>>Mara: Okay, that’s helpful. Because I think at first I was thinking oh,
it had to be like a wider reach than that. Like with like an exact model of you are being
trained as a trainer and then you’re getting people in the door to hold these training
to then train them to be trainers for their local agencies. But we’re kind of already bridging that gap
by housing the trainings within our organization with community partners, but we’ve already
identified who would be the trainers and then just training those frontline staff. And it’s only two to three of us. So thank you for your clarification.>>Patty Avery: Thanks Mary. Well we’re past time. I – operator, did we have any more questions
on the line?>>Coordinator: I’m showing no further questions.>>Patty Avery: Okay. So if you do have further questions, don’t
hesitate to email us at [email protected] Just want to remind everyone as you’re approaching
your application, you know, consider the commitment involved, convening your training, conducting
the follow-up workshops, training workshops, and then gathering and submitting the surveys. And as we’ve alluded to this isn’t the only
way that you could engage with us. We’d encourage you to join the Your Money,
Your Goals email list. When you’re on that list, you’ll learn about
these open train-the-trainer webinars and other training opportunities we’ll have. We – you can look for us at other events and
conferences. You can look for training sessions and financial
empowerment activities led by statewide networks and former cohort partners currently using
Your Money, Your Goals. You can also look to partner with cooperative
extension and other organizations in your area that may be sources of training. You can order materials to pilot test at a
small scale before applying to be part of a future cohort. You can stay in touch with us by following
the CFPB blog and social media for tips and latest reports. Use Ask CFPB to answer questions that your
clients pose to you. And again, to order and download our materials,
go to consumerfinance.gov practitioner resources and you’ll find the link to Your Money, Your
Goals. When you click on, for example, the toolkit,
you’ll be taken to a page and you’ll see where you can download the individual tools. Download the whole toolkit or actually order
the toolkit. And the same holds true for the companion
guides and for the booklets. There’s a link to ordering the booklets as
well. So remember the key date to remember is September
6. End of day we generally consider it midnight
Pacific time. So have your applications in by the end of
the day on September 6. And again email any questions you have to
us at [email protected] Thank you so much for time, for your time
today and for all of your questions. We appreciate your interest in Your Money,
Your Goals. Thanks.>>Coordinator: Thank you for participating
in today’s conference. All lines may disconnect at this time. END

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